Prepaid Card Programs & Payment Solutions

Tejon Government Assistance Card Frequently Asked Questions

Checking Your Card Balance

You can check on your card balance and transaction history in two ways.

  • Calling the 1-800 number on the back of your card
  • Creating an online account by following the instructions here
Convenient Cards - Prepaid Card Programs & Payment Solutions

Frequently Asked Questions

How do I activate my card?

Your card can be activated by following the instructions on this page. If you run into any issues while activating your card it is recommended that you contact our customer service line at 1-800-486-0292.

I am having trouble creating an online account?

Your online account can be created by following the instructions on this page. If you are running into any issues you can use the Contact Us button on the log in page to send us a direct email for support.

How can I use my card?

Your Tejon Government Assistance Card can be used for a several types of transactions such as point of sale (in store), on-line or over the phone, to withdraw cash at an ATM, and to pay bills.

Why would my card be declined?

There are many reasons why your card might be declined with a merchant. The most common reasons that might cause a card to decline are:

  • Card PIN entered incorrectly
  • The transaction amount exceeds the available balance on the card
  • Billing address with the website did not match address registered to the card
  • Card expiration date and/or 3 digit security code (CVV) wasn't entered correctly
  • Merchant is not allowed on your card program
  • Transaction violates terms of service - please see cardholder agreement

If you are still unsure why your card might have been declined you can call the customer service line at 1-800-486-0292.

Can I reload this card from a bank account?

No, your card can only be reloaded by the Tejon Nation per the terms of the cardholder agreement.

Can I use this card at an ATM?

Yes, your card can be used at ATMs to withdraw up to $500 per day. Be sure to look for the VISA or PULSE network logos on the ATM.

Can this card be used to pay bills?

You can create an online account by following the instructions on this page here. By logging in to a created User ID on the website, you will have access to bill pay functionality. Please note that bill pay is restricted to $950 per day and may take a few days to process.

I need to report an unauthorized transaction?

You can report an unauthorized transaction and initiate a dispute case by calling Customer Service at 1-800-486-0292 during business hours.

I've lost my card?

You can report your card as lost or stolen by calling Customer Service at 1-800-486-0292 and pressing option #7 on the automated line.