Prepaid Card Programs & Payment Solutions

Create Your User ID

How to Check Your Card Balance


You may retrieve your card balance in two ways. Your balance is available by enrolling your card with an online User ID or by calling the customer support line at 1-800-486-0292.

If you do not wish to create an online User ID you will need to call to check your balance at 1-800-486-0292.

Checking Your Card Balance

The following steps will assist you with creating an online User ID to view your transactions and check your balance.

If you had already created an online user ID log in here.

If you have not previously created/changed your card PIN, your default card PIN is located on the paper that your card came attached to. If this information is not available please contact the customer support line at 1-800-486-0292 to register your card & reset your card PIN.

Convenient Cards - Prepaid Card Programs & Payment Solutions

First Time Cardholder - Start Here

Creating your online User ID requires just a few simple steps.

1. Click the "Start Here" link to begin.

2. Click the "Create User ID" button to create your online account.

3. Enter in your card number, the card expiration date, the 3-digit CVV code, the card PIN located on the paper your card was attached to and the text displayed in the CAPTCHA image and click "Submit".

4. Create your User ID & Password.

5. Change your card PIN.

6. Set up your security question & answers.

7. Log in to your created online account to view balance & transaction history.

Success! Your Online User ID is now created.

Already Have an Online Account?

If you already have an online account you can simply "Link" your new card to your existing online account following these steps. Please note that you will need to know your card PIN in order to complete online card linking. Your default card PIN if you had not yet changed it is located on the paper that had come with your card.

1. Log in using your existing User ID & Password.

2. Click the "Chain Link" icon in the upper right hand corner of the page or click the "Link Card" button on the left side of the page.

3. Enter your card number & enter the CAPTCHA text as it appears on your screen and click "Save".

4. Enter your Card PIN located on the paper y our card was attached to, the CVV code & create a new card PIN and click "Save".

5. Your new card is now linked to your online User ID.

Success! Your card is now linked to your User ID.